We are committed to ensuring you are satisfied with your purchase from Gems of Elah.
If you are not completely pleased with your purchase, you may return it within 30 days of delivery for a full refund provided the item is in new condition and has not been altered or personalised.
Items are to be returned with its original packaging and with all paperwork.
Upon receiving the item, we will inspect it to ensure it is in the same condition as when it was shipped. If the item is found to be in good condition, we will process a full refund in the original form of payment. If the item is damaged, we may issue a partial refund or decline the return request.
The refund will be processed within 30 days of receipt of item and payment will be processed the same way the item was purchased.
To initiate a return contact our team on firstname.lastname@example.org
Items sent back to us without first requesting a return will not be accepted.
Cost of Return Shipping
Cost of return shipping will be covered by the customer.
Gems of Elah will reimburse any reasonable shipping charges for return of goods that are deemed faulty or incorrect.
Items Excluded from our Returns Policy
Customised items such as made to order pieces, eternity or engraved rings or are not eligible for refund or exchange except if the item is faulty or defective.
Due to hygiene reasons, earrings are excluded from our Returns Policy. Earrings are not eligible for refund or exchange except if the item is faulty or defective.
Items bought on sale are not eligible for refund or exchange except if the item is faulty or defective.