Returns Policy

At Gems of Elah, we take pride in the quality and craftsmanship of our jewellery. As each piece is made to order, we do not accept returns or exchanges unless the item is faulty.

If you believe your item is faulty, please contact us within 7 days of receiving your order. Do not return any items without contacting us first — returns sent without prior approval will not be accepted or processed.

To initiate a return for a faulty item, please email us at contact@gemsofelah.com with your order number, a description of the issue, and clear photos of the item.

Approved returns must be sent back in their original packaging and unworn condition.