Warranty

Lifetime Warranty: A Meaningful Assurance of Quality

Our Lifetime Moissanite Warranty is our pledge that the gemstone you receive will remain as brilliant and beautiful as the day you bought it – for life. We offer this warranty because we have complete confidence in the quality and durability of our moissanites. More importantly, it’s a tangible protection for you, the customer, far beyond what any certificate could provide. 

  • Coverage of gemstone properties: If your Gems of Elah moissanite ever changes in its optical properties – for example, if it were to lose its fire, brilliance, clarity, or colour – we will replace it. Moissanite is an extremely stable and hardy gemstone, so such issues are exceedingly rare. But if the unexpected happens and your stone becomes cloudy or dull through no fault of your own, our warranty means you’re fully covered. This guarantee of lasting sparkle and beauty is something a paper certificate cannot give you.
  • Peace of mind and customer protection: Our lifetime warranty is a direct promise from us to you. It reflects our accountability – we’re here for you not just at the sale, but for the lifetime of your jewellery. If there’s ever a problem with your moissanite’s quality, you have a solution at hand: reach out to us and we will make it right. This level of customer protection and long-term service simply isn’t offered by a generic certificate. In contrast, a GRA certificate doesn’t oblige any provider to help you in the future; it’s the warranty that actually safeguards your purchase.
  • Confidence in quality: Offering a lifetime warranty is also a testament to how much we trust the quality of our gems. We wouldn’t dare guarantee every moissanite forever unless we were certain about the stones we sell! By choosing Gems of Elah, you’re getting a gemstone that we have personally vetted and are willing to stand behind unconditionally. We want you to feel confident that your moissanite will shine for a lifetime, and our warranty is the strongest assurance of that.

In essence, our lifetime warranty is far more meaningful and trustworthy than a GRA certificate. It’s an active commitment to your satisfaction and to the enduring integrity of your moissanite. We believe this is the right way to do business – with real guarantees and real accountability, instead of third-party cards that might look nice but offer no protection. Find out more on why we do not provide GRA certification.

 

 

In the unlikely event that your moissanite gemstone changes in optical properties, please contact us immediately and we will take the necessary steps to rectify the situation.

To make a claim under this lifetime warranty, you must have proof of purchase and email us at contact@gemsofelah.com.

 

Lifetime Moissanite Warranty Terms & Conditions

  • The Lifetime Warranty is applicable to all Gems of Elah moissanite gemstones
  • The Warranty covers all changes to optical properties (clarity, colour, and brilliance) of the moissanite gemstone
  • Original receipt of purchase is required in the event of a claim
  • The Warranty does not cover theft or loss of the stone
  • The Warranty does not cover chipping, breaking, abrasions, scratching or damage due to abuse or misuse
  • Any alterations or treatments to jewellery will void the Warranty

Warranty on Fine Jewellery

We offer a 6 months warranty on all gold metal content of an item. 3 months warranty on all silver metal content of an item.

Damage or defect as a result of mistreatment of item, as well as wear and tear, is not covered by this warranty.

If the metal content of an item is not of a satisfactory quality i.e. manufacturing defect we will repair your purchase, exchange or provide a refund.  

Making a claim

To make a claim under any warranty, please contact our team through our contacts page or email us at contact@gemsofelah.com. You must have proof of purchase to make a claim.

We are committed to ensuring our customers are satisfied with their purchase and will work with you to resolve any issues you may encounter.